Frequently asked questions
Straight answers about what Atrium does and how it works. Still curious? Ask us directly.
What is Atrium Community Solutions?
Atrium Community Solutions (Atrium for short) is community management software for homeowners and condo associations. It brings your records, money, communication, and everyday tasks into one simple place, with portals for admins, board members, and homeowners. See what it does on our product page.
Is Atrium a good fit for a small, self-managed HOA or condo?
Yes. Small, self-managed communities are exactly who our Essentials plan is built for, and you can move up as your needs grow. See what fits on our pricing page.
How much does Atrium cost?
Atrium offers a few plans based on how many homes are in your community. Visit our pricing page to see the plans and find what works best for you.
How long does it take to set up Atrium?
You have access to your environment immediately after you sign up. You answer a few questions and Atrium configures your community for you, with an easy-to-follow guide along the way.
Is Atrium for HOAs or condo associations?
Both. Atrium supports homeowners associations, condo associations, and planned communities, and adapts to how your community works.
Does Atrium help our association meet Florida's record and website requirements?
Atrium helps your association meet Florida's records and member-access requirements, with secure record storage and homeowner access on every plan. For legal specifics, check with your association's attorney.
Can homeowners get answers about our governing documents?
Yes. On eligible plans, homeowners and board members can ask everyday questions and get answers drawn from your community's own governing documents. See it on our product page.
Do homeowners need training to use Atrium?
No. Homeowners get a simple portal for their balance, payments, and documents. If they can use online banking, they can use Atrium.
Can homeowners pay dues online with Atrium?
On eligible plans, yes. Homeowners can pay online by card or bank transfer, and Atrium offers integrations with common online payment systems.
How does Atrium handle violations?
Atrium lets you configure a violation management platform that is easy for homeowners to understand and simple for board members and community administrators. See more on our product page.
How does architectural review work in Atrium?
Homeowners submit architectural requests from their portal, and your committee reviews and decides online, all in one place. See how it works on our product page.
Does Atrium work for management companies that run multiple communities?
Yes. Our Enterprise tier is built for community management companies, with portfolio tools, white-label branding, and deeper integrations for your firm. See our pricing page to get started.
Can I switch to Atrium from another platform or from spreadsheets?
Yes. Atrium imports your homeowners, properties, and balances, so moving from spreadsheets or another platform is straightforward. Most communities finish in a single sitting.
Is my community data secure with Atrium?
Yes. Atrium runs on secure, enterprise-grade cloud infrastructure with encryption and role-based access, and payments are handled by Stripe, so card numbers never touch our servers.
Can we cancel Atrium at any time?
Yes. You can cancel whenever you would like by contacting support from within the application.