Privacy Policy

Cherry Eastwood Holdings LLC, d.b.a. “Atrium Community Solutions” (“Atrium,” “we,” “us,” or “our”) provides software and related services for community associations, including homeowners associations, condominium associations, management companies, boards, homeowners, unit owners, residents, vendors, and other authorized users.

This Privacy Policy explains how we collect, use, disclose, store, and protect information when you visit our website, use our software platform, communicate with us, or otherwise interact with our services.

Atrium Community Solutions is based in Lake Mary, Florida.

1. Scope of This Policy

This Privacy Policy applies to information we collect through our website, software platform, customer portals, communications, support requests, demos, and related services.

This Privacy Policy does not apply to third-party websites, applications, payment processors, or services that we do not control.

2. Our Role

Atrium provides software services to associations, management companies, boards, and related organizations. In many cases, our customer decides what information is uploaded to the platform, who may access it, how it is used, and how long it is retained.

When we process information on behalf of a customer, we generally act as a service provider. We use that information to provide and support the services requested by the customer.

If you use Atrium through your association, management company, or community, certain requests about your account, property, balance, records, or documents may need to be directed to that organization because it controls the underlying association records.

3. Information We Collect

Depending on how our services are used, we may collect the following types of information:

Account and Contact Information

This may include names, email addresses, phone numbers, mailing addresses, property addresses, account identifiers, login credentials, and user roles or permissions.

Association and Property Information

This may include information related to communities, associations, properties, homeowners, unit owners, residents, tenants, vendors, documents, communications, requests, notices, and other association-related records.

Financial and Ledger Information

Our platform may collect and process association financial information and homeowner or unit owner account information. This may include budgets, balances, assessments, charges, credits, payments, invoices, account histories, reports, and other financial or ledger-related records.

Atrium is not a bank, accounting firm, law firm, collection agency, or financial advisor. Unless separately agreed in writing, Atrium does not independently verify the accuracy of financial records, account balances, ledger entries, charges, credits, budgets, or reports entered into or generated through the platform.

Payment Information

If payment features are used, we or our service providers may process information needed to complete or record transactions. Payment processing may be handled by third-party payment processors subject to their own terms and privacy practices.

We do not intend to store full credit card numbers, full bank account numbers, or full payment credentials unless expressly disclosed in a separate notice or agreement.

Communications and Support Information

We may collect information you provide when you contact us, request support, submit a form, request a demo, provide feedback, or communicate through the platform.

Usage and Technical Information

We may collect technical information such as IP address, browser type, device type, operating system, log data, session information, pages or features accessed, and other usage information.

Cookies and Similar Technologies

We may use cookies and similar technologies to support login sessions, remember preferences, secure the platform, analyze website traffic, and improve our services.

4. How We Use Information

We may use information to:

• Provide, operate, maintain, and improve our services;
• Create and manage accounts;
• Authenticate users and manage permissions;
• Support customer use of the platform;
• Process or record payments and transactions;
• Provide customer support;
• Send service-related communications;
• Monitor security and prevent misuse;
• Troubleshoot technical issues;
• Maintain records and audit logs;
• Comply with legal, contractual, and regulatory obligations;
• Enforce our agreements and policies;
• Communicate with prospective and current customers.

5. Artificial Intelligence and Automation

Atrium may use automation or artificial intelligence to support certain platform features or internal operations.

These tools are intended to assist users and do not replace human review, professional judgment, legal advice, accounting advice, financial advice, or final decision-making by an association, management company, board, or authorized user.

We do not intend to use customer association data to train public artificial intelligence models unless we provide notice and obtain any required authorization.

6. How We Share Information

We may share information in the following limited circumstances:

With Authorized Users

Information may be made available to users authorized by the customer, such as association representatives, managers, board members, homeowners, unit owners, vendors, or other permitted users, depending on role and permission settings.

With Service Providers

We may share information with vendors and service providers who help us operate our business and provide the platform, such as hosting providers, payment processors, authentication providers, communication providers, support tools, analytics providers, security providers, and professional advisors.

With Customers

If you use Atrium through an association, management company, or other customer, we may share information with that customer or its authorized administrators.

For Legal or Safety Reasons

We may disclose information if we believe it is reasonably necessary to comply with law, respond to legal process, protect our rights or operations, investigate security incidents, prevent fraud or misuse, or protect users, customers, or the public.

Business Transfers

If Atrium is involved in a merger, acquisition, financing, reorganization, or sale of assets, information may be transferred as part of that transaction, subject to appropriate protections.

7. We Do Not Sell Personal Information

Atrium does not sell personal information in the ordinary sense of exchanging it for money.

We also do not intend to use association records, homeowner records, financial records, or ledger information for targeted advertising.

8. Data Retention

We retain information for as long as reasonably necessary to provide our services, comply with legal and contractual obligations, resolve disputes, maintain security, support customer operations, and enforce our agreements.

Because our services may be used to manage association records, some information may need to be retained according to customer instructions, governing documents, legal requirements, accounting obligations, official-records rules, or other retention obligations.

When information is no longer needed, we may delete, de-identify, archive, or securely retain it as appropriate.

9. Security

We use reasonable administrative, technical, and physical safeguards designed to protect information from unauthorized access, loss, misuse, alteration, or disclosure.

No system can be guaranteed to be completely secure. Users are responsible for maintaining the confidentiality of their login credentials and promptly notifying Atrium or their account administrator if they believe their account has been compromised.

10. Customer Responsibilities

Customers are responsible for determining what information is uploaded to the platform, who may access it, whether records should be redacted, how records are used, and how association record requests are handled.

Atrium provides software tools to support customer operations but does not independently determine a customer’s legal, accounting, governance, or recordkeeping obligations unless separately agreed in writing.

11. Your Choices and Rights

Depending on where you live and how you use the services, you may have certain privacy rights, including the right to request access, correction, deletion, or a copy of certain personal information.

To submit a request, contact us using the information below.

If your information is controlled by an association, management company, or other customer, we may direct your request to that customer or work with that customer to respond.

Certain information may not be deleted or changed if it must be retained for legal, accounting, security, contractual, dispute-resolution, official-record, financial, or association-governance reasons.

12. Children’s Privacy

Our services are not directed to children under 13. We do not knowingly collect personal information directly from children under 13 without appropriate consent.

If we learn that we have collected information from a child under 13 in a manner not permitted by law, we will take appropriate steps to delete or address that information.

13. Communications

We may send service-related communications, including account notices, security alerts, support messages, payment-related notices, platform updates, and other administrative communications.

Where permitted, we may also send marketing communications. You may opt out of marketing emails, but you may still receive service-related messages.

14. Third-Party Services

Our services may include links or integrations with third-party services. We are not responsible for the privacy practices of third parties. Your use of third-party services may be governed by their own terms and privacy policies.

15. Data Location

We are based in Florida, and information may be stored or processed in the United States or other locations used by our service providers.

16. Security Incidents

If we become aware of a security incident involving information covered by this Privacy Policy, we will take reasonable steps to investigate, contain, and address the incident.

Where required by law, we will provide appropriate notices to customers, users, regulators, or other parties.

17. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. When we do, we will update the “Last Updated” date above.

If we make material changes, we may provide additional notice through the platform, by email, or by posting a notice on our website.

18. Contact Us

If you have questions about this Privacy Policy or wish to submit a privacy request, please contact us:

For account-specific questions related to your association, property, account balance, payment history, documents, or community records, please contact your association, management company, or account administrator.